dinda Casino & Sportsbook Data Care

This page describes what we collect when you use dinda and how we keep that data protected. We take your privacy seriously—when you register an account, deposit funds, or play football sportsbook markets and live-dealer games on our platform, you share personal information with us. We are transparent about what we collect, who has access to it, and how long we retain it.

Our data practices are designed to comply with local privacy regulations in jurisdictions where dinda operates. We do not sell your personal information to third parties for marketing. We do not share your account balance or game history with unrelated businesses. We use your data strictly for account management, payment processing, fraud prevention, and compliance with law-enforcement requests.

By using dinda, you accept our privacy practices as described in this policy. If you do not agree with how we handle your data, you may close your account and request deletion of your personal information, subject to any legal or regulatory retention obligations.

What Data We Collect on dinda

When you register an account with dinda, we collect your full name, email address, phone number, date of birth, and country of residence. We use this information to create and manage your account, communicate important updates (deposit confirmations, withdrawal status), and verify your identity.

When you deposit funds through QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, we collect transaction details: the amount transferred, the payment method used, the timestamp, and a transaction reference ID. We do not store your full payment credentials (card numbers, e-wallet passwords) on our servers; instead, we use tokenized references that allow us to link a payment to your account without storing sensitive details.

Identity verification on dinda

Before your first withdrawal, we require identity verification. You upload a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement). We store these documents in encrypted form on secure servers. Our compliance team reviews them to confirm your identity and reduce fraud risk. Once verified, you may withdraw freely; we retain these documents as long as your account is active, then delete them after account closure unless local law requires longer retention.

Game activity & transaction records

When you play on dinda—place a Liga 1 football bet, sit at an Evolution Gaming live blackjack table, or spin a Pragmatic Play slot—we log your activity. This includes the game type, bet amount, outcome, settlement time, and winnings or losses. We retain these records for your own benefit (so you can audit your account history) and for our operational and regulatory purposes. We can reconstruct any past session using this data to resolve disputes or investigate suspected unauthorized access.

Data retention: We retain game and transaction records for the lifetime of your account plus a period after closure to satisfy auditing and regulatory requirements.

How We Use Your Data

We use the personal information we collect for the following purposes:

  • Account management: Creating your dinda account, logging your activity, and managing your wallet balance.
  • Payment processing: Linking your deposit and withdrawal methods, coordinating with payment partners (mobile banking networks, local payment, online payment, e-wallet, mobile banking, local payment, online payment), and settling transactions.
  • Compliance & fraud prevention: Verifying your identity, detecting suspicious activity, reporting to relevant authorities, and complying with anti-money-laundering regulations.
  • Customer support: Responding to your enquiries, investigating disputes, and assisting with account recovery.
  • Platform improvement: Analyzing aggregate usage patterns (not individual account data) to improve game performance and user experience.
  • Legal obligations: Responding to court orders, regulatory investigations, and law-enforcement requests.

Third-Party Partners & Data Sharing

We do not sell or share your personal information with unrelated third parties for their marketing purposes. However, we do share limited data with our operational partners to deliver dinda's services:

Payment processors

We share your account name and transaction details with payment networks (e-wallet operators, mobile banking, local payment, online payment, e-wallet, mobile banking, and your bank if using local payment, online payment, e-wallet, or mobile banking virtual accounts). These partners need your information to process deposits and withdrawals. They operate under their own privacy policies; we recommend reviewing those policies to understand how they handle your data.

Game providers

We share minimal data with Evolution Gaming (for live-dealer tables) and Pragmatic Play (for slot games). We send them your user ID (not your full name), session ID, and bet/outcome data so they can deliver the games and track RTP compliance. We do not send them your payment information or identity documents.

Legal & regulatory authorities

We comply with valid legal requests from courts, regulators, and law-enforcement bodies in jurisdictions where dinda operates. If we receive a subpoena or regulatory enquiry, we may disclose your account information, transaction history, and identity documents to the requesting authority. We do not voluntarily report individual users to authorities without legal cause, but we do maintain records of suspicious activity for potential reporting.

Our data-sharing principles

  • We share data only with partners necessary to operate dinda (payment processors, game providers, compliance tools).
  • We do not sell your data to advertisers or data brokers.
  • We comply with law-enforcement and regulatory requests; we do not hide from legitimate authorities.
  • Payment partners, game providers, and authorities operate under their own privacy policies and legal obligations.

Data Security & Storage Location

We use industry-standard encryption (HTTPS, TLS 1.2+) to protect data in transit between your device and our servers. Account passwords are hashed, not stored in plaintext. Payment tokens are encrypted. Identity documents are stored on isolated, access-controlled servers with multi-factor authentication for staff.

Our servers and databases may be located outside Indonesia, in data centres operated by third-party cloud providers. By using dinda, you accept that your data may be processed and stored across multiple jurisdictions. We maintain contractual agreements with our hosting partners to ensure they meet our security and privacy standards.

Your Rights on dinda

You have the following rights regarding your data on dinda:

  1. Access your data

    You may request a copy of all personal information we hold about you on dinda. Contact our support team with your request.

  2. Correct inaccurate data

    If your name, email, phone, or address is incorrect in our system, you may update it in your Account Settings or request our support team to correct it.

  3. Delete your account

    You may close your dinda account and request deletion of your personal information, subject to legal and regulatory retention requirements.

  4. Opt out of marketing communications

    You may disable promotional emails and SMS in your Account Settings. Transactional emails (deposit confirmations, withdrawal status) cannot be disabled.

Cookies & Tracking on dinda

Our website uses cookies to store your login session, remember your preferred language, and analyse how users navigate dinda. We use both session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). We do not use cookies for targeted advertising outside dinda.

You may disable cookies in your browser settings, but this may limit dinda's functionality (e.g., you may need to re-enter your password frequently). We do not track you across other websites; our analytics are confined to dinda.app.

Contact & Data Subject Requests

If you have questions about our privacy practices, wish to access or delete your data, or believe we have mishandled your personal information, contact our support team via the Help menu in your dinda account. Provide your account ID, describe your request, and include any relevant details. We respond to data-subject requests within 15 business days.

If our support team cannot resolve your concern, you may escalate to our data protection officer or management team via a formal written request. Include your account ID, specific complaint, and any supporting documentation.

Our Privacy Commitment

We are committed to protecting your privacy while operating dinda in compliance with local laws. We collect only the data necessary to deliver our services—football sportsbook markets, live-dealer games, account management, and payment processing. We do not sell your information, do not share it unnecessarily with third parties, and do not use it for purposes unrelated to your account.

Your data is encrypted in transit and at rest. Our servers meet industry security standards. We retain data only as long as required for operational, legal, and regulatory purposes. You have the right to access, correct, and delete your personal information, subject to legal retention obligations.

We review and update this privacy policy periodically. Material changes are announced via email. Continued use of dinda after a policy update constitutes acceptance of the new terms. If you have any privacy concerns or wish to exercise your rights, contact our support team today.

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